The initial service standards below have been introduced to give you clarity about the service delivery that Finance strives for, and what you can expect when you access a service.

Staff are encouraged to review the standards and may give feedback on the delivery of the services against the standards outlined below.

As part of our commitment to continuous improvement, these standards may be revised and adjusted based on staff feedback.  Feedback on the service standards can be given via email to ServiceImprovement@acu.edu.au

Further information
A more detailed explanation of the service standards, including dependencies as well as service recipients’ obligations when accessing a service, is available in a downloadable file (PDF, 259kb).

You can also find out more about a range of service improvements being implemented across the University at the Service Excellence website.

Training and Reporting

Standard to be met 100% of the time over one year: 

• Prepare external financial reports with 100% accuracy in accordance with guidelines, standards and timeframes.

Standard to be met 100% of the time over one year:

• Finance training will be made available to identified staff within 30 days of request.

Accounts Payable/Receivable, Expense and Credit Card Management

Over one year, achieve at least 99% accuracy and at least 99% completion within timeframe:

• Journal entries will be entered with 100% accuracy within 5 business days of request.

Standard to be met at least 99% of the time over one year:

• Debtor invoices and receipts to be raised within 3 business days of request.

Standard to be met at least 99% of the time over one year:

• Supplier invoices received by Tuesday of each week will be processed ahead of Thursdays payment run and paid in accordance with supplier payment terms.

Standard to be met at least 99% of the time over one year:

• Requests for staff reimbursements received by Tuesday are processed and paid in the Thursday payment run.

Standard to be met at least 99% of the time over one year:

• The FlexiPurchase system will be available to cardholders 100% of the time.

Standard to be met at least 99% of the time over one year:

• Requests for updates to new cardholders' details and code amendments on the FlexiPurchase system will be actioned within 5 business days of receipt of an approved request.

Procurement>

Over one year, achieve 100% adherence to procurement policy and 90% of repeat purchases of similar items being at least 5% less than prior purchase:

• Compliance with procurement policy and procedures will generate savings on prior similar purchase of at least 5%.

Finance Systems

Standard to be met at least 99% of the time over one year:

• The finance system will be available for use 99% of the time.

Standard to be met 100% of the time over one year:

• All approved finance system users will have system access within 2 business days of submitting an approved access request.