Include an additional SELT question
News 17 MayStaff can include an additional question in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Term 2 (Foundation Studies) (202334).
23 May 2017
Share
A message from the Chief Operating Officer, Dr Stephen Weller:
Dear colleagues,
The Corporate Services Portfolio is undertaking a two-year project that will transform the way services are delivered to ACU staff.
The Integrated Service Management (ISM) project will deliver a streamlined service delivery model that supports a culture of Service Excellence and the implementation of the Service Matters Framework.
The new model will give all ACU staff access to Corporate Services through a single platform that will provide a seamless service experience that is transparent, efficient and consistent.
ACU has grown rapidly, resulting in greater complexity and increased volume of service requests and enquiries. In this context, it is important that we ensure our service delivery is designed to meet the current and future needs of the organisation, while being informed by the experience of service recipients.
In order to improve our service delivery model, we need to understand our current processes and challenges. The ISM team is gathering detailed information about service processes from service recipients and service providers. As part of this Assessment Stage, you may be invited to participate in a process mapping workshop.
The findings will be published in September and will inform the Design Stage (September 2017 – March 2018).
Further information on the ISM project and the upcoming process mapping workshops is available at the Service Excellence website or you are welcome to contact the ISM team - Senior Project Manager Abhi Parasher or Business Analyst Angela Forrester at ISM@acu.edu.au
Regards,
Stephen
Staff can include an additional question in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Term 2 (Foundation Studies) (202334).
Read a summary of the Academic Board meeting held on 12 April 2023.
The university takes academic misconduct very seriously. For a student, receiving an academic misconduct allegation letter can be highly stressful. Support is available.
Read the latest on the MFA for Students rollout.
If you are considering applying for promotion, come along to an upcoming information session – Understanding the New Academic Promotions Process.
ACU Co-Lab is proud to unveil its latest commercialisation program, Translate to Innovate Series, a specialised program targeting ACU’s research community.
A message from Executive Dean of Theology and Philosophy Professor Dermot Nestor: Purpose is what defines a Catholic university and galvanises the people who work within it.
See the TechOne P2P work instruction videos and modern slavery training modules which have been created to help grow your understanding of the subject matter, your responsibilities and the processes i...
A recording of last week’s Global Learning Showcase is now available to view if you were unable to attend. See what you may have missed.
Do you implement innovative strategies in your teaching that motivate and inspire students to learn? Receive recognition for your efforts by applying for an ACU Citation or VC Teaching Award.
Promotion recognises and rewards an academic’s achievements at their current level of appointment that warrant promotion to the next academic level. This year’s round marks a significant shift in the ...
A message from Executive Dean of Law and Business Professor Andrew O’Neil: I am committed to ACU’s continued success, with a contribution that places a premium on impact and growth.
Stay informed on recent changes to the Procurement Policy, approvals for purchases, how to raise mandatory purchase orders and related knowledge base articles.
As of Monday 8 May, Service Central phone support hours have changed to 9am–5pm AEST. Live chat remains available between 9am–5pm AEST.
You’re invited to attend local morning or afternoon tea events at the following local campuses hosted by the ACU ALLY Network, with the support of the Campus Deans and campus LGBTIQA+ Student Societie...
ACU’s business incubator, Co-Lab is delighted to announce details of its 2023 Circular Economy Incubator Series, designed for people and businesses with principles and practices of circular economics...
Do you have innovative ideas for program and curriculum development or initiatives to enhance student learning experiences that would benefit from funding? CEI has launched Teaching Development Grants...
Attend an online showcase to meet the Global Learning team, gain useful advice and find out how our various learning and engagement programs are developed and managed.
A message from Interim Provost Professor Meg Stuart: A unique new program for first year students is improving student retention at ACU.
Register for a webinar presented by the ACEN on the Graduate Outcomes Survey, focusing on a three-year evaluation of student participation in Work Integrated Learning.
Visit Service Central to access Corporate Services.