Include an additional SELT question
News 17 MayStaff can include an additional question in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Term 2 (Foundation Studies) (202334).
25 August 2016
Share
Message from Chief Operating Officer Dr Stephen Weller: We are committed to continuously improving our services to the University community to achieve our goal of Service Excellence.
This commitment includes enhancing the service experience for staff when making service requests. With that aim in mind, I am pleased to announce changes to our ACU Service Desk processes to improve service access and service management.
From 22 August, access to services via the ACU Service Desk will be improved through the following channels:
Telephone access
When calling the ACU Service Desk (via extension 7272), you will now be able to select from menu options that will connect you directly with the following service areas: IT services; Concierge services (i.e. Properties and Facilities-related requests) and the HR Advisory Service.
On-Line access
The ACU staff homepage has been updated with a new ACU Service Desk menu that will enable you to submit service requests directly to IT, Concierge (for Properties and Facilities-related requests) and the HR Advisory Service. In the case of IT and Concierge services, you will be able to lodge your requests directly through on-line forms that will ensure they are lodged and responded to more quickly.
I encourage you to visit the staff homepage and familiarise yourself with these options.
These changed ACU Service Desk arrangements are only the first phase of what will be a broader effort to improve our service management systems and practices.
Finally, I would like to acknowledge the collaborative work of IT, Properties and Facilities, and HR in developing these new ACU Service Desk processes.
Should you have any feedback, please contact Service Matters.
Staff can include an additional question in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Term 2 (Foundation Studies) (202334).
Read a summary of the Academic Board meeting held on 12 April 2023.
The university takes academic misconduct very seriously. For a student, receiving an academic misconduct allegation letter can be highly stressful. Support is available.
Read the latest on the MFA for Students rollout.
If you are considering applying for promotion, come along to an upcoming information session – Understanding the New Academic Promotions Process.
ACU Co-Lab is proud to unveil its latest commercialisation program, Translate to Innovate Series, a specialised program targeting ACU’s research community.
A message from Executive Dean of Theology and Philosophy Professor Dermot Nestor: Purpose is what defines a Catholic university and galvanises the people who work within it.
See the TechOne P2P work instruction videos and modern slavery training modules which have been created to help grow your understanding of the subject matter, your responsibilities and the processes i...
A recording of last week’s Global Learning Showcase is now available to view if you were unable to attend. See what you may have missed.
Do you implement innovative strategies in your teaching that motivate and inspire students to learn? Receive recognition for your efforts by applying for an ACU Citation or VC Teaching Award.
Promotion recognises and rewards an academic’s achievements at their current level of appointment that warrant promotion to the next academic level. This year’s round marks a significant shift in the ...
A message from Executive Dean of Law and Business Professor Andrew O’Neil: I am committed to ACU’s continued success, with a contribution that places a premium on impact and growth.
Stay informed on recent changes to the Procurement Policy, approvals for purchases, how to raise mandatory purchase orders and related knowledge base articles.
As of Monday 8 May, Service Central phone support hours have changed to 9am–5pm AEST. Live chat remains available between 9am–5pm AEST.
You’re invited to attend local morning or afternoon tea events at the following local campuses hosted by the ACU ALLY Network, with the support of the Campus Deans and campus LGBTIQA+ Student Societie...
ACU’s business incubator, Co-Lab is delighted to announce details of its 2023 Circular Economy Incubator Series, designed for people and businesses with principles and practices of circular economics...
Do you have innovative ideas for program and curriculum development or initiatives to enhance student learning experiences that would benefit from funding? CEI has launched Teaching Development Grants...
Attend an online showcase to meet the Global Learning team, gain useful advice and find out how our various learning and engagement programs are developed and managed.
A message from Interim Provost Professor Meg Stuart: A unique new program for first year students is improving student retention at ACU.
Register for a webinar presented by the ACEN on the Graduate Outcomes Survey, focusing on a three-year evaluation of student participation in Work Integrated Learning.
Visit Service Central to access Corporate Services.