If you will be hosting meetings in Adobe Connect from your Mac computer, you may need to update your Adobe Connect app and enable certain settings in System Preferences for screen and application sharing.

Meeting hosts and presenters (usually staff) must use the app to be able to share. However, participants (usually students) can use either the app or the web browser version to view.

Important note: Adobe Connect was updated in 2019. If you have previously used Adobe Connect on a Mac and are now experiencing issues with sharing, please follow the steps below to update the app to the newest version. You may also need to configure your System Preferences to allow Adobe Connect to control functions on your computer. If you cannot modify your system preferences, please contact ACU Service Central to update your preferences for you.

Getting the Adobe Connect App set up on Mac

  1. Download the Adobe Connect Mac App (version 2019.9.2.dmg format, posted on 6th Dec 2019) from Adobe.com.
  2. Open the downloaded file and run the installer to install the update.
  3. Once complete, open your System Preferences by clicking the Apple icon in the top menu and choosing System Preferences:
    Mac system preferences option under menu
  4. Select the Security & Privacy settings.
  5. Under the Privacy tab, select the Accessibility option and tick the box for Adobe Connect:
    Adobe Connect selected under Accessbility option
  6. Under the Privacy tab, select the Screen Recording option and tick the box for Adobe Connect:
    Adobe Connect screen recording option selected
  7. Close System Preferences.
  8. Launch your Adobe Connect meeting room and access the Share My Screen options. If you continue to experience issues sharing your desktop or applications in Adobe Connect, please contact LEO Support on 1800 246 442 or through the LEO Support web form.

Future App updates

New updates to the Adobe Connect app are downloadable from the Adobe Connect Downloads and Updates page as they become available.

Learning & teaching

Please contact the Learning and Teaching Centre for professional development, resources and advice for your learning and teaching needs at ACU.

LEO support

Available 8am-10pm Sydney time, Mon to Fri,
9am-5pm Weekends and public holidays
Closed Good Friday and Christmas


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