To resubmit your assignment to Turnitin:

1. Click the Submit Paper link again.
2. Repeat the steps above to upload a new file.
3. Click the Resubmission button to submit your new file.

When finished, your old submission will be removed and your new submission will replace it. A new text match report and similarity score will also be created.

Important note: Up until the due date, you may resubmit your assignment as many times as you wish. Once the due date passes, you will not be able to resubmit. Be sure to leave enough time before the due date for the Similarity report to generate if you wish to submit again. If you wish to resubmit beyond the due date, you will need to contact your tutor to discuss options available.

Regenerating a Similarity score and text match report

The first time you submit your Turnitin assignment, a Similarity report should be generated within a few minutes. However after resubmitting 3 times, it may take up to 24 hours to generate a new Similarity score and text match report.

When the Similarity report is ready to view a percentage and colour bar will show the total amount of text matched by Turnitin. You may reload the page or return later to view the new report.

Note: If your Similarity report remains on Pending for more than 24 hours, please contact your lecturer or LEO Support.

File types that Turnitin accepts

If your Turnitin assignment setting requires a submission with, a Word document (or OpenOffice document) or PDF will be fine. However, if submitting a PowerPoint document, image file or scanned PDF document, your lecturer will need to set the assignment to "to allow any file type". There are also some file types that are not accepted by Turnitin (such as Apple Pages documents). See the full list of accepted file types if you are unsure. Your file must contain selectable text - any text in images cannot be read and will not generate a Similarity report.

What to do if you get a submission error

If you get an error which prevents you from uploading, contact LEO support immediately for help. If it is close to the due date, contact your tutor and explain that you cannot upload your assignment.

Be patient when submitting

Your assignment document may take a few minutes to upload. DO NOT attempt to reload the page. Just let it take as long as it needs to upload.

M14.11 Error

This error indicates that one of the following errors may have occurred, where Turnitin could not fully process your submission:

• A paper can fail to process correctly if it contains complex content such as dense vector images that take too long to process. To work around this issue, the student is advised to replace any vector images with jpeg or gif images.
• A PPT submission with text in dialogue boxes.
• Word files with complex tables and diagrams.

Prior to the assignment deadline

It is recommended you check your submission is corrected submitted by clicking the submission title to view it. If you see an M14.11 error, you will need to review your original file, make changes that are compatible with Turnitin and resubmit before the due date.

ACU provides email and telephone support services for students and staff through its educational technology partner, Androgogic.

Please take the time to read through our Frequently Asked Questions below as you may find the answer you are looking for there.

The Support Desk operating times are:

• Monday to Friday, 8am - 10pm (Sydney Time)
• Weekends and NSW Public Holidays, 9am - 5pm (Sydney Time)
• Closed: Good Friday & Christmas

For Support Desk enquiries please contact us via:

• Telephone on 1800 246 442
  • Calls made to the 1800 number from most fixed line telephones are free to the caller
  • Calls made from public/mobile telephones or from overseas may be charged at a timed rate