connect app icon 108If your unit has online classes or webinars as part of its teaching, these may be delivered online via Adobe Connect, a live classroom environment that is used by tutors to present information and run activities. Adobe Connect can run in your web browser, or in a free downloadable application on your computer.

Making sure your computer is ready for Adobe Connect

It is recommended that you use a PC or a Mac when using Adobe Connect, rather than a tablet or iPad, as mobile devices are difficult to configure properly for sound, and some activities cannot be accessed on these devices. You should also always use a headset with a microphone, and access meeting rooms from quiet spaces where you are able to hear and speak.

If you know you'll be using Adobe Connect for online meetings, complete these steps in advance of any meetings or classes:

  1. Plug in your headphones, microphone, or headset
    Attach your hardware to your computer before you switch on your computer. Install any device drivers or software needed to power your devices. Your computer should prompt you to do this when it starts up.
  2. Configure and install updates
    Visit the Adobe Connect Meeting Test page to test your internet connection and install required software. This will identify where you have problems and may suggest solutions. If you can’t get the plugin or add-in working in one browser, try a different browser.

How to access your Adobe Connect classroom

Via direct web link. Your tutor may give you a web address via email or as a link in your unit.

  1. Open the web link by clicking it or pasting it into your web browser.
  2. Enter your ACU username and password, or choose the Guest option, then click the 'Login' button.
  3. Click the 'Open in Browser' button to open the meeting room inside the web browser, or the 'Open in Application' button to launch the meeting in the Adobe Connect app.

Via the Adobe Connect Tool in LEO. In your unit there may be a link to a meeting room tool, such as:

my meeting link 
  1. Click the link to open a list of meeting rooms.
  2. Click the 'Join' button for the meeting you wish to enter.
  3. Click the 'Open in Browser' button to open the meeting room inside the web browser, or the 'Open in Application' button to launch the meeting in the Adobe Connect app.

You should see a loading screen, followed by the meeting room opening.

Be aware that your tutor may be recording online sessions for later review.

Your tutor should guide you in most interactions in Adobe Connect, and should be able to answer most of your questions, however you should familiarise yourself with some of the basic functions listed here.

Important note: some functions that work in the Adobe Connect application do not currently work in the browser, such as the ability to share your screen, draw on a whiteboard or use breakout rooms. You may at some point attempt to do something that asks you to download and install the Connect application, which should allow you to then access those functions.

Run the Audio Setup Wizard to configure and optimise your sound

  1. Click the 'Meeting' button at the top of the screen and choose the 'Audio Setup Wizard'.
  2. Follow the instructions to complete the wizard.

It is always a good idea to run the wizard at the start of a tutorial to ensure your sound is right.

mic whiteActivate and test your microphone

 mic greenWhen the host gives your permission to speak, you will see this grey 'microphone' icon at the top of the screen.

  1. Click the "grey" icon to activate your microphone. This will turn the icon "green", meaning you should be able to be heard by other participants in the room.
  2. mic muteWhen you are not actively participating in discussion, mute your microphone so that background talking and other sounds do not interrupt your host speaking. Click the green 'microphone' icon to mute (it should have a line through it), and click it again to unmute it if you need to speak.
  3. Attempt to speak to your host by activating and unmuting your microphone, then ask the host if they can hear you. If you get no response, run the Audio Setup Wizard again, or ask in the Chat pod for help.

Adobe Connect Settings and Functions

Your host will specifically direct your online classroom, so it is important that you make sure your audio setup is working and that you follow your tutor’s instructions.

Speaking and listening

The host has the ability to grant microphone privileges to all participants, a single participant, or no one, as they see fit. During an online meeting, when the host is speaking, you will most likely not be able to speak. When you see a tiny microphone icon next to your name in the Attendees pod, and a white microphone icon at the top of the screen, you have been given microphone rights.

Understanding pods

Adobe Connect has different functions that appear as different sections of the page, known as Pods. The "Attendees" pod shows all participants in the meeting. The "Webcam" pod is where you may see your host’s webcam feed. The "Chat" pod allows you to chat via text. There is usually also a large pod on the screen called the "Share" pod, where a host will display slides or share their screen.

Speaker settings

green speaker white speaker When your speakers are active, they will show with a "green speaker" icon. Click the icon to mute your speakers. They will then show as a "white speaker" icon. You can use the drop-down arrow here to adjust the volume of your speakers.

Changing your status (and how to ask a question)

raise handThe Status option can be used to indicate that you have a question. Next to the person icon at the top of the screen, click the Down arrow and choose the "Raise Hand" option. A similar icon will appear next to your name in the Attendees pod, which will let the host know that you have a question.

There are several options under the "Status" drop-down. Your host may sometimes ask a question and ask you to set your status to either "Agree" or "Disagree". The Status can also be used to indicate that the tutor is speaking too fast, that you’ve temporarily stepped away from your computer, or for various other reasons. Familiarise yourself with these options and use them when necessary.

chat podUsing the Chat pod

To use the Chat pod, click in the "text box" at the bottom of the pod, type in your text, then press "Enter" (or click the speech bubble icon).

You can also click a participant’s name in the "Attendees" pod to access the option to send them a personal message.

Technical help with Adobe Connect is available through LEO Support.

The Support Desk operating times are:

  • Monday to Friday, 8am - 10pm (Sydney Time)
  • Weekends and NSW Public Holidays, 9am - 5pm (Sydney Time)
  • Closed: Good Friday & Christmas

For LEO Support please contact us via:

  • Telephone on 1800 246 442
    • Calls made to the 1800 number from most fixed line telephones are free to the caller
    • Calls made from public/mobile telephones or from overseas may be charged at a timed rate
  • Via web form:
    • Click the Technical Support link inside LEO and complete the form

Learning & teaching

Please contact the Learning and Teaching Centre for professional development, resources and advice for your learning and teaching needs at ACU.

LEO support

Available 8am-10pm Sydney time, Mon to Fri,
9am-5pm Weekends and public holidays
Closed Good Friday and Christmas


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